Frequently asked questions
1. What is the address of the
complex for the taxi driver?
- Carihuela Park Palace, Calle Miami (La
Carihuela), 29620 Torremolinos (opposite Hotel Roc Lago Rojo)
2. What time can I expect to be able to
gain access to my apartment?
- The official time for
availability is 4 pm, but the apartments are sometimes ready before
then.
3. When we first arrive at
the complex and find that the gates are closed. How do we gain
access if we have not been issued with a key in advance?
- If you have not been issued with a key prior to your departure
from home or you are unable to find your personal key there are lots
of people coming and going during the day. It is usual for people
with luggage to gain access quickly. After 9 pm special
arrangements can be made.
4. When we arrive and have
passed through the entrance gates, where do we then go?
- If you use either the front or back gates you should make your way
to the main multi story building. In the foyer you will find
the lifts to all floors. The first number of your apartment
will also be the floor number.
5. Do we have to check-in
with anyone when we arrive?
- No you do not need to check-in. Because there is no public
reception desk our representative Margarita will call to see you
within a few days.
6. When we get to our
apartment where is the key box for our apartment key?
- It is situated by the door to your apartment. You will have been
already issued with a code.
7. How will I know if my apartment is ready to use?
- If the key is in the box then your apartment has been cleaned and
prepared for you. If the key is not in the key box then your
apartment is not yet ready.
8. If we arrive late evening on a Saturday where can we
purchase the basic food provisions?
- There are a few mini supermarkets within 2-3 minutes walking
distance, who stay open until around 9 pm.
9. Is there anyone we can contact if there is a problem we
cannot solve?
- Yes our Spanish representative Margarita can be contacted in an
emergency. Her details are in the apartment
10. What facilities are available on the complex, any for children,
and is there a charge?
- There are many facilities
available, see the main context of the website, including a kiddie’s
pool and a children’s playground, a
tennis court, table tennis tables, outside bar
terrace, sun loungers. There is a nominal fee for
sun loungers during high season.
11. Can I get more than one key for my apartment?
- There are 2 apartment keys and 2
gates keys supplied.
12. Can I hire a car?
- Car hire can be arranged through
Margarita. (Don’t forget you will need your driving license)
13. What do I do if I have a baby or young child?
- Cots and high chairs are available
– there is a nominal nightly charge.